This Privacy Policy explains how CycleSavvy processes personal data in connection with its bicycle servicing and repair website and workshop operations. It applies to visitors, customers, and people who contact us about service inquiries, bookings, inspections, repairs, and related communications.
Subject to legal limits, you may ask to access, correct, or delete certain personal data, or object to some processing. We may need to keep some information where it is required for service records, compliance, or legitimate business purposes.
To make a privacy request, contact us using the details in this policy and describe the data or issue involved. We will review the request and respond within a reasonable period, subject to any legal exceptions or verification requirements.
We retain personal data for the period needed to manage enquiries, complete services, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymise it where practical.
If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the stated effective date.
We use personal data to respond to enquiries, arrange bookings, carry out bicycle intake and inspection, prepare quotes, perform servicing and repairs, communicate progress, complete collection and service summaries, manage payments, maintain records, improve site performance, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, payment processing, record management, or other operational functions. These parties may process data only for the services they provide to us and are expected to handle it appropriately.
We may disclose personal data where necessary to comply with legal obligations, lawful requests, court orders, or regulatory requirements. We may also share information to establish, exercise, or defend legal claims, or to prevent fraud or misuse.
We may collect contact details, bicycle service information, appointment details, payment-related records, communication content, and technical data such as device and browser information. Where needed for intake and repair, we may also process notes about the bicycle’s condition, requested work, inspection findings, quote approval, and collection records.
We receive personal data when you contact us, submit a form, make a booking, bring in a bicycle for inspection or repair, approve a quote, make payment, or communicate with us by phone or email. We may also generate internal records during inspection, repair, quality checks, and service summary preparation.
Our site may use essential cookies to support core functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.
You can usually manage cookies through your browser settings, including blocking or deleting them. If you disable certain cookies, parts of the site may not function as intended, especially features that support form submission, session handling, or basic analytics.
